We set up and support every Night Fox account ourselves. If you need anything, write to us.
Get Help
- Email: help@nightfox.ai
- Mail: Night Fox Digital, LLC, 7901 4th St N Ste 300, St. Petersburg, FL 33702
We help by email.
What to Include
- The email address you sign in with.
- Your business’s name.
- What you were doing, what you expected and what happened instead.
- Your device, and the browser or app you used.
- A screenshot, if you can.
Never send a sign-in code or your app PIN. We’ll never ask for them.
Can’t Sign In?
- Email codes: ask for a code on the sign-in page. It works for 10 minutes. If it doesn’t arrive, check your spam folder, then ask again after 30 seconds.
- Passkeys: use the device or password manager that holds your passkey, or sign in with an email code instead.
- Lost a device: sign in on another one and sign the lost one out in Settings › Sign-In & Security, or write to us.
- No login yet: we set up every account in person. If your business uses Night Fox, ask one of its owners to invite you.
Delete Your Login
In the app, open Settings › Sign-In & Security and choose Delete My Login. Without the app, go to app.nightfox.ai/delete-login. Our Privacy Policy says what’s deleted, what’s kept and why.
Sent a Form to a Business?
If you sent a form to a business that uses Night Fox and want to see what it holds about you, or have it erased, ask that business or write to us at help@nightfox.ai. If you write to us, we tell the business first, then send you a copy or erase it. Our Privacy Policy says what erasing covers.
Report a Security Problem
Write to help@nightfox.ai with “Security” in the subject. Tell us what you found and how to see it. Please don’t look at, change or keep anyone else’s information while checking.
Copyright Complaints
See Copyright Complaints in our Terms of Use.
Night Fox is made and run by Night Fox Digital, LLC.